Shipping & Refund Policy

 

Shipping Policy

 

Black Swamp Boots ships exclusively to the United States. We do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations at this time.

 

Shipping rates are flat rate depending on the item and item weight.  This amount ranges from $8-$12.  Orders over $150 will be free shipping. Orders are typically processed within 1-3 business days. We do our best to ship out next day but there are occasions that this may be delayed.  Once shipped, delivery times vary based on your location and chosen shipping provider.  Estimated delivery times can be provided after purchase.

 

Please ensure your shipping address is accurate before completing your purchase. Black Swamp Boots is not responsible for undeliverable packages due to incorrect address information.  Black Swamp Boots reserves the right to cancel any order for any reason.  You will be refunded your entire payment amount to the same payment type you used.

 

Refund & Return Policy

 

We stand behind the quality of our products. Returns are accepted within 30 days of delivery but only for defective items. To initiate a return, please contact us with your order number and details about the issue.

 

Approved returns must be in their original packaging. Once we receive and inspect the returned item, we will process your refund. Please allow up to four weeks for the refund to reflect in your account. This includes transit time (5-10 business days), return processing (3-5 business days), and bank processing time (5-10 business days).

 

Black Swamp Boots will cover return shipping costs only if the return is due to a manufacturing defect or an error on our part. Otherwise, customers are responsible for return shipping fees.

 

If you have any questions about our shipping or refund policy, please contact us for further assistance.